Best overlap: 1:00 PM to 6:00 PM in Cape Town is 8:00 AM to 1:00 PM in Rio de Janeiro.
Book within 1:00 PM to 6:00 PM Cape Town time (8:00 AM to 1:00 PM in Rio de Janeiro) and both teams will be at work. Rio de Janeiro is 5 hours behind Cape Town, so the practical overlap is about 5 hours — generous enough for meetings, tight enough to be worth booking ahead.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cape Town Africa/Johannesburg | ||||||||||||||||||||||||
Rio de Janeiro America/Sao Paulo |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -