There is no standard 8-to-6 overlap. Someone joins early or late.
Set against a 10-hour difference, Wellington and Cape Town run their workdays on completely separate schedules. Block a single recurring off-hours slot that both teams agree on, rather than negotiating a new awkward time every week. Don't be caught out by clock changes — Wellington observes daylight saving and Cape Town doesn't, so the offset varies by an hour through the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Wellington Pacific/Auckland | ||||||||||||||||||||||||
Cape Town Africa/Johannesburg |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -