There is no standard 8-to-6 overlap. Someone joins early or late.
There's no shared 9-to-5 between Kathmandu and Austin; at 11.75 hours apart, one city's workday is the other's evening or night. Your best bet is one team taking an early-morning or late-evening call — alternating who stretches keeps it fair over time. These times hold for most of the year, but Austin's daylight saving (which Kathmandu doesn't use) shifts them by an hour twice annually.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Kathmandu Asia/Kathmandu | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -