Best overlap: 11:30 AM to 6:30 PM in Hyderabad is 8:00 AM to 3:00 PM in Cape Town.
Your shared working hours run 11:30 AM to 6:30 PM in Hyderabad (8:00 AM to 3:00 PM in Cape Town). Scheduling is forgiving here: with 7 hours of overlap, a missed slot just means picking another one the same day.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Hyderabad Asia/Kolkata | ||||||||||||||||||||||||
Cape Town Africa/Johannesburg |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -