Best overlap: 8:00 AM to 5:00 PM in Hamburg is 9:00 AM to 6:00 PM in Cape Town.
The sweet spot is 8:00 AM to 5:00 PM Hamburg time, matching 9:00 AM to 6:00 PM in Cape Town. Cape Town is 1 hour ahead of Hamburg, and with 9 hours of overlap you can even run back-to-back calls without stepping outside business hours. Because only Hamburg changes its clocks, the overlap above isn't fixed; expect a one-hour shift when Hamburg enters or leaves daylight saving.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Hamburg Europe/Berlin | ||||||||||||||||||||||||
Cape Town Africa/Johannesburg |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -