Best overlap: 8:00 AM to 4:00 PM in Edinburgh is 10:00 AM to 6:00 PM in Cape Town.
Your shared working hours run 8:00 AM to 4:00 PM in Edinburgh (10:00 AM to 6:00 PM in Cape Town). With 8 hours in common, treat scheduling almost as if the two cities were in the same region. Heads up: because Edinburgh changes its clocks and Cape Town doesn't, the difference moves by an hour twice a year. Confirm the overlap around the DST switch.
London to New York is five hours apart, except for the five weeks a year when it isn't. Exact overlap windows for every US zone, the 2026 DST mismatch dates, and where to put the recurring sync. -
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -