Best overlap: 4:00 PM to 6:00 PM in Cape Town is 8:00 AM to 10:00 AM in Mexico City.
Aim for 4:00 PM to 6:00 PM Cape Town time — that's 8:00 AM to 10:00 AM over in Mexico City. Since Mexico City is 8 hours behind Cape Town, the overlap is narrow (about 2 hours); a single, well-protected slot beats hunting for time each week.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cape Town Africa/Johannesburg | ||||||||||||||||||||||||
Mexico City America/Mexico City |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -