Best overlap: 3:00 PM to 6:00 PM in Cape Town is 8:00 AM to 11:00 AM in Medellín.
Cape Town and Medellín overlap from 3:00 PM to 6:00 PM (Cape Town) to the equivalent 8:00 AM to 11:00 AM in Medellín — that's your meeting window. Medellín is 7 hours behind Cape Town, leaving about 3 hours of shared hours — plan recurring calls early in that window to leave buffer.
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -