Best overlap: 9:00 AM to 6:00 PM in Cape Town is 8:00 AM to 5:00 PM in Copenhagen.
The sweet spot is 9:00 AM to 6:00 PM Cape Town time, matching 8:00 AM to 5:00 PM in Copenhagen. Scheduling is forgiving here: with 9 hours of overlap, a missed slot just means picking another one the same day. Heads up: because Copenhagen changes its clocks and Cape Town doesn't, the difference moves by an hour twice a year. Confirm the overlap around the DST switch.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cape Town Africa/Johannesburg | ||||||||||||||||||||||||
Copenhagen Europe/Copenhagen |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -