Best overlap: 1:00 PM to 6:00 PM in Cape Town is 8:00 AM to 1:00 PM in Brasília.
Plan around 1:00 PM to 6:00 PM in Cape Town, which is 8:00 AM to 1:00 PM in Brasília, to catch everyone during office hours. Since Brasília is 5 hours behind Cape Town, the workdays overlap by around 5 hours; 1:00 PM in Cape Town (8:00 AM in Brasília) makes a reliable recurring slot.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cape Town Africa/Johannesburg | ||||||||||||||||||||||||
Brasília America/Sao Paulo |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -