Both teams are at their desks between 8:00 AM to 9:00 AM in Brisbane and 5:00 PM to 6:00 PM in Austin. Austin is 15 hours behind Brisbane, which leaves a narrow 1-hour window. Treat 8:00 AM in Brisbane (5:00 PM in Austin) as the time and build around it. When booking, note that Austin is on the previous day — it's worth spelling out the full date in the invite. The difference isn't constant year-round: Austin adjusts for daylight saving while Brisbane holds steady. To edit hours, add more timezones, and share with your team, create a free collaborative board.
| UTC (GMT+0) | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | |
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10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | Next Day 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | ||
7pm | 8pm | 9pm | 10pm | Previous Day 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -
The US to Australia gap runs 14 to 19 hours depending on the month, and someone is always in tomorrow. Exact overlap windows for every US coast, the double-DST trap, and a rotation rule that keeps it fair. -