There is no standard 8-to-6 overlap. Someone joins early or late.
Austin and Shanghai live on different parts of the day. With 13 hours between them, standard working hours simply don't meet. Make the most of handoffs — end-of-day in one city becomes start-of-day in the other, so pass work along rather than meeting live. Don't be caught out by clock changes — Austin observes daylight saving and Shanghai doesn't, so the offset varies by an hour through the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Shanghai Asia/Shanghai |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -