Best overlap: 1:00 PM to 6:00 PM in Austin is 8:00 AM to 1:00 PM in Honolulu.
Both offices are open during 1:00 PM to 6:00 PM Austin time, which is 8:00 AM to 1:00 PM in Honolulu. Because Honolulu is 5 hours behind Austin, the 5-hour overlap is your golden hours — 1:00 PM in Austin maps to 8:00 AM in Honolulu for a dependable slot. Just remember Austin changes its clocks for daylight saving and Honolulu doesn't, so confirm the overlap whenever the seasons turn.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Honolulu Pacific/Honolulu |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -