Best overlap: 3:00 PM to 6:00 PM in Zurich is 8:00 AM to 11:00 AM in Austin.
Shoot for 3:00 PM to 6:00 PM in Zurich; your Austin colleagues will see that as 8:00 AM to 11:00 AM. Austin is 7 hours behind Zurich, so you've got a workable 3-hour overlap — ideal for a standing meeting around 3:00 PM in Zurich (8:00 AM in Austin).
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Zurich Europe/Zurich | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -