Target 12:00 PM to 6:00 PM in Wellington, which lands at 8:00 AM to 2:00 PM for the Manila side. Manila is 4 hours behind Wellington, but you'd hardly notice — 6 hours of shared hours makes this feel like working in neighbouring time zones. Don't be caught out by clock changes — Wellington observes daylight saving and Manila doesn't, so the offset varies by an hour through the year. To edit hours, add more timezones, and share with your team, create a free collaborative board.
| UTC (GMT+0) | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | Next Day 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | ||
8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | Next Day 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am |
The Philippines sits 12 to 16 hours ahead of the US and never changes its clocks. Exact overlap windows for every US coast, the tomorrow problem, and a rotation rule that works for product and BPO teams. -
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -