Best overlap: 8:00 AM to 9:00 AM in Toronto is 5:30 PM to 6:30 PM in Chennai.
Target 8:00 AM to 9:00 AM in Toronto, which lands at 5:30 PM to 6:30 PM for the Chennai side. The overlap barely stretches to 1 hour, so reserve it for what really needs a live conversation and handle the rest async. Seasonal note: Toronto uses daylight saving and Chennai doesn't, so double-check the times in your own months — they can move by an hour.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Toronto America/Toronto | ||||||||||||||||||||||||
Chennai Asia/Kolkata |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -
Discover simple, effective strategies and powerful tools to eliminate timezone chaos for your distributed team. -