Best overlap: 4:00 PM to 6:00 PM in Tel Aviv is 8:00 AM to 10:00 AM in Austin.
Both teams are at their desks between 4:00 PM to 6:00 PM in Tel Aviv and 8:00 AM to 10:00 AM in Austin. Austin is 8 hours behind Tel Aviv, which leaves a narrow 2-hour window. Treat 4:00 PM in Tel Aviv (8:00 AM in Austin) as the time and build around it.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Tel Aviv Asia/Jerusalem | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -