Best overlap: 2:00 PM to 6:00 PM in Reykjavik is 8:00 AM to 12:00 PM in Austin.
The hours that work for both Reykjavik and Austin are 2:00 PM to 6:00 PM (Reykjavik) and 8:00 AM to 12:00 PM (Austin). Roughly 4 hours of shared hours means scheduling takes a little care — 2:00 PM in Reykjavik / 8:00 AM in Austin is a safe default. The difference isn't constant year-round: Austin adjusts for daylight saving while Reykjavik holds steady.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Reykjavik Atlantic/Reykjavik | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -