For a call that suits both sides, look at 9:00 AM to 6:00 PM in Miami / 8:00 AM to 5:00 PM in Austin. With 9 hours of daily overlap, these two cities are an easy pairing; almost any reasonable hour works. To edit hours, add more timezones, and share with your team, create a free collaborative board.
| UTC (GMT+0) | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | |
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8pm | 9pm | 10pm | Previous Day 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | ||
7pm | 8pm | 9pm | 10pm | Previous Day 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -