Best overlap: 9:00 AM to 6:00 PM in Medellín is 8:00 AM to 5:00 PM in Austin.
The sweet spot is 9:00 AM to 6:00 PM Medellín time, matching 8:00 AM to 5:00 PM in Austin. Even with Austin behind by 1 hour, your workdays overlap by a comfortable 9 hours — plenty of flexibility for both sides. Watch the DST gap — when Austin changes its clocks and Medellín stays the same, this window slides by an hour.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
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Medellín America/Bogota | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -