If you set up a recurring sync, 2:00 PM to 6:00 PM in Manila (8:00 AM to 12:00 PM in Brussels) is the natural home for it. Brussels is 6 hours behind Manila, which gives you a solid 4-hour window. Book earlier in it and neither side is rushing. Keep an eye on the calendar — Brussels observes daylight saving and Manila doesn't, which nudges this window by an hour twice a year. To edit hours, add more timezones, and share with your team, create a free collaborative board.
| UTC (GMT+0) | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Manila Asia/Manila | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | Next Day 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am |
Brussels Europe/Brussels | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | Next Day 12am | 1am |
The Philippines sits 12 to 16 hours ahead of the US and never changes its clocks. Exact overlap windows for every US coast, the tomorrow problem, and a rotation rule that works for product and BPO teams. -
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -