Best overlap: 3:00 PM to 6:00 PM in Hamburg is 8:00 AM to 11:00 AM in Austin.
Both offices are open during 3:00 PM to 6:00 PM Hamburg time, which is 8:00 AM to 11:00 AM in Austin. You've got a decent 3-hour window. Set a recurring time near 3:00 PM in Hamburg (8:00 AM in Austin) and stick to it.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Hamburg Europe/Berlin | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -