When Dublin starts work, Wellington is already winding down or offline — the 11-hour gap leaves no shared window. Default to async and only schedule live time when it genuinely needs a conversation — then make it count. To edit hours, add more timezones, and share with your team, create a free collaborative board.
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24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -