Best overlap: 1:00 PM to 6:00 PM in Dublin is 8:00 AM to 1:00 PM in Medellín.
1:00 PM to 6:00 PM in Dublin is when Medellín is also working, at 8:00 AM to 1:00 PM their time. Roughly 5 hours of common time means scheduling is manageable; just avoid the very edges of the window. Just remember Dublin changes its clocks for daylight saving and Medellín doesn't, so confirm the overlap whenever the seasons turn.
London to New York is five hours apart, except for the five weeks a year when it isn't. Exact overlap windows for every US zone, the 2026 DST mismatch dates, and where to put the recurring sync. -
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -