Best overlap: 11:00 AM to 6:00 PM in Brasília is 8:00 AM to 3:00 PM in Austin.
Target 11:00 AM to 6:00 PM in Brasília, which lands at 8:00 AM to 3:00 PM for the Austin side. This is one of the easier pairings: 7 hours of shared time means flexible, low-stress scheduling. Don't be caught out by clock changes — Austin observes daylight saving and Brasília doesn't, so the offset varies by an hour through the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Brasília America/Sao Paulo | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -