Schedule calls for 9:00 AM to 6:00 PM in Boston — your colleagues in Austin will be online from 8:00 AM to 5:00 PM. Austin is 1 hour behind Boston, but you still share a generous 9 hours of overlap, so scheduling is easy and there's room to move a meeting when you need to. To edit hours, add more timezones, and share with your team, create a free collaborative board.
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24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -