There is no standard 8-to-6 overlap. Someone joins early or late.
With 13 hours between them, Austin and Taipei have no overlap during standard business hours — by the time one team logs on, the other has logged off. The usual fix is an early start for Austin or a late finish for Taipei — pick whichever team has more flexibility. Note the seasonal wrinkle: when Austin is on daylight saving and Taipei isn't, the gap between them grows or shrinks by an hour.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Taipei Asia/Taipei |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -