There is no standard 8-to-6 overlap. Someone joins early or late.
Austin and Shenzhen live on different parts of the day. With 14 hours between them, standard working hours simply don't meet. Make the most of handoffs — end-of-day in one city becomes start-of-day in the other, so pass work along rather than meeting live. Daylight saving complicates things slightly: Austin observes it, Shenzhen doesn't, so the difference flexes by an hour part of the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Shenzhen Asia/Shanghai |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -