Best overlap: 10:00 AM to 6:00 PM in Austin is 8:00 AM to 4:00 PM in Portland.
10:00 AM to 6:00 PM in Austin is when Portland is also working, at 8:00 AM to 4:00 PM their time. With 8 hours in common, treat scheduling almost as if the two cities were in the same region.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Portland America/Los Angeles |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -