Best overlap: 8:00 AM to 5:00 PM in Austin is 9:00 AM to 6:00 PM in Medellín.
Your shared working hours run 8:00 AM to 5:00 PM in Austin (9:00 AM to 6:00 PM in Medellín). Medellín is 1 hour ahead of Austin, and with 9 hours of overlap you can even run back-to-back calls without stepping outside business hours. The window above shifts seasonally: Austin keeps daylight saving while Medellín ignores it.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Medellín America/Bogota |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -