Best overlap: 8:00 AM to 12:00 PM in Austin is 2:00 PM to 6:00 PM in Lagos.
The overlap falls at 8:00 AM to 12:00 PM in Austin, or 2:00 PM to 6:00 PM if you're in Lagos. You've got a decent 4-hour window. Set a recurring time near 8:00 AM in Austin (2:00 PM in Lagos) and stick to it. Because only Austin changes its clocks, the overlap above isn't fixed; expect a one-hour shift when Austin enters or leaves daylight saving.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Lagos Africa/Lagos |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -