There is no standard 8-to-6 overlap. Someone joins early or late.
When Austin starts work, Karachi is already winding down or offline — the 10-hour gap leaves no shared window. Default to async and only schedule live time when it genuinely needs a conversation — then make it count. Seasonal note: Austin uses daylight saving and Karachi doesn't, so double-check the times in your own months — they can move by an hour.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Karachi Asia/Karachi |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -