Best overlap: 8:00 AM to 10:00 AM in Austin is 4:00 PM to 6:00 PM in Helsinki.
For the smoothest call, aim inside 8:00 AM to 10:00 AM in Austin, i.e. 4:00 PM to 6:00 PM in Helsinki. Helsinki is 8 hours ahead of Austin. That's only 2 hours of overlap, so pair live calls with async follow-ups to make the most of it.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Helsinki Europe/Helsinki |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -