Given Delhi is 10.5 hours ahead of Austin, the realistic answer is that there's no convenient shared slot during normal business hours. Catch the edges of the day: the last hour for Delhi or the first hour for Austin is usually the least painful option. Because only Austin changes its clocks, the overlap above isn't fixed; expect a one-hour shift when Austin enters or leaves daylight saving. To edit hours, add more timezones, and share with your team, create a free collaborative board.
| UTC (GMT+0) | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | |
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7pm | 8pm | 9pm | 10pm | Previous Day 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | ||
5:30am | 6:30am | 7:30am | 8:30am | 9:30am | 10:30am | 11:30am | 12:30pm | 1:30pm | 2:30pm | 3:30pm | 4:30pm | 5:30pm | 6:30pm | 7:30pm | 8:30pm | 9:30pm | 10:30pm | 11:30pm | Next Day 12:30am | 1:30am | 2:30am | 3:30am | 4:30am |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -