Best overlap: 8:00 AM to 12:00 PM in Austin is 2:00 PM to 6:00 PM in Casablanca.
Target 8:00 AM to 12:00 PM in Austin, which lands at 2:00 PM to 6:00 PM for the Casablanca side. Since Casablanca is 6 hours ahead of Austin, the workdays overlap by around 4 hours; 8:00 AM in Austin (2:00 PM in Casablanca) makes a reliable recurring slot. Don't be caught out by clock changes — Austin observes daylight saving and Casablanca doesn't, so the offset varies by an hour through the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Casablanca Africa/Casablanca |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -