Best overlap: 8:00 AM to 3:00 PM in Austin is 11:00 AM to 6:00 PM in Brasília.
If you set up a recurring sync, 8:00 AM to 3:00 PM in Austin (11:00 AM to 6:00 PM in Brasília) is the natural home for it. Brasília is 3 hours ahead of Austin, but the generous 7-hour window means both teams can meet well within their normal day. Keep an eye on the calendar — Austin observes daylight saving and Brasília doesn't, which nudges this window by an hour twice a year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Brasília America/Sao Paulo |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -