Best overlap: 8:00 AM to 10:00 AM in Austin is 4:00 PM to 6:00 PM in Addis Ababa.
Plan around 8:00 AM to 10:00 AM in Austin, which is 4:00 PM to 6:00 PM in Addis Ababa, to catch everyone during office hours. The overlap barely stretches to 2 hours, so reserve it for what really needs a live conversation and handle the rest async. Daylight saving complicates things slightly: Austin observes it, Addis Ababa doesn't, so the difference flexes by an hour part of the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Addis Ababa Africa/Addis Ababa |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -