Best overlap: 8:00 AM to 1:00 PM in Austin is 1:00 PM to 6:00 PM in Accra.
The hours that work for both Austin and Accra are 8:00 AM to 1:00 PM (Austin) and 1:00 PM to 6:00 PM (Accra). Accra is 5 hours ahead of Austin, leaving about 5 hours of shared hours — plan recurring calls early in that window to leave buffer. One seasonal catch: Austin springs forward and falls back, but Accra doesn't, so the gap changes by an hour for several months of the year.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Austin America/Chicago | ||||||||||||||||||||||||
Accra Africa/Accra |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -