Best overlap: 9:00 AM to 6:00 PM in Atlanta is 8:00 AM to 5:00 PM in Austin.
Keep meetings inside 9:00 AM to 6:00 PM in Atlanta — that maps to 8:00 AM to 5:00 PM in Austin. Despite the 1-hour difference, a 9-hour overlap keeps things simple and gives both teams breathing room.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Atlanta America/New York | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -