Best overlap: 4:00 PM to 6:00 PM in Addis Ababa is 8:00 AM to 10:00 AM in Austin.
For the smoothest call, aim inside 4:00 PM to 6:00 PM in Addis Ababa, i.e. 8:00 AM to 10:00 AM in Austin. Austin is 8 hours behind Addis Ababa, so common hours are scarce (about 2 hours). Lock the slot, keep it short, and follow up in writing. Note that Austin follows daylight saving while Addis Ababa stays put, so the times above drift by an hour seasonally.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
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Addis Ababa Africa/Addis Ababa | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -