Best overlap: 1:00 PM to 6:00 PM in Accra is 8:00 AM to 1:00 PM in Austin.
The overlap falls at 1:00 PM to 6:00 PM in Accra, or 8:00 AM to 1:00 PM if you're in Austin. Austin is 5 hours behind Accra. That leaves about 5 hours of common time — enough for a meeting or two, so use it deliberately. Watch the DST gap — when Austin changes its clocks and Accra stays the same, this window slides by an hour.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Accra Africa/Accra | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -