Best overlap: 5:00 PM to 6:00 PM in Abu Dhabi is 8:00 AM to 9:00 AM in Austin.
Book within 5:00 PM to 6:00 PM Abu Dhabi time (8:00 AM to 9:00 AM in Austin) and both teams will be at work. With only around 1 hour of shared time, be precise — book 5:00 PM in Abu Dhabi (8:00 AM in Austin) and you'll catch both teams. For part of the year the maths changes: Austin observes daylight saving, Abu Dhabi does not, shifting the overlap by an hour.
| Local time | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm | 5pm | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Abu Dhabi Asia/Dubai | ||||||||||||||||||||||||
Austin America/Chicago |
24/7 support sounds great until a P1 ticket falls into the gap between Manila signing off and Dublin signing on. Here is how to design a follow-the-sun support model that actually catches tickets at the boundary. -